Refund policy

Jessie Boards — Store Policies

Last Updated: 15 January 2023

Thank you for shopping with Jessie Boards! We want your experience with us to be simple and enjoyable. Below you'll find information about our orders, shipping, returns, privacy, and other store policies.

Returns & Refunds

We carefully prepare and check every order before it is shipped.

Because our products are ready-made, we generally don't accept returns or offer refunds for change of mind, incorrect size or colour selection, or simply deciding that the product isn't right for you.

We encourage you to review the product information carefully before placing your order. If you're unsure about something, we're always happy to help before you purchase.

Something Wrong With Your Order?

We absolutely want to know if there's a genuine issue.

If your order arrives damaged, faulty, or isn't what you ordered, please get in touch with us and include your order number and a few photos of the issue. We'll review it and work with you on an appropriate solution.

Nothing in this policy affects any rights you may have under applicable consumer law.

Order Changes & Cancellations

We begin preparing orders as soon as possible so they can get on their way to you quickly.

If you've made a mistake with your order, please contact us as soon as possible. We'll do our best to make changes or cancel the order if it hasn't already been processed.

Once an order has been dispatched, changes or cancellations may no longer be possible.

Shipping

We ship internationally.

Delivery times can vary depending on your location, shipping provider, customs processing, and other factors. Any delivery timeframes provided are estimates rather than guaranteed dates.

Once your order has been shipped, you'll receive tracking information where available.

Please make sure your shipping address is correct when placing your order. We're unable to take responsibility for delays caused by an incorrect or incomplete address.

International Orders

International orders may be subject to customs duties, taxes, or other fees depending on your country.

These charges are determined by the destination country and are the responsibility of the customer where applicable.

Customs processing can also occasionally cause additional delivery time.

Lost or Delayed Packages

If your package appears to be taking longer than expected, don't worry — contact us and we'll help you check the tracking information and determine the next steps.

If tracking shows that a package has been delivered, please first check around your property and with anyone else who may have accepted the delivery.

Product Information

We do our best to accurately photograph and describe our products.

Please keep in mind that colours can sometimes look slightly different depending on your screen, device, lighting, or display settings.

Measurements and other product details are provided to help you make an informed decision before purchasing.

Payments

Payments are securely processed through our available payment providers.

We may accept various payment methods depending on the options displayed at checkout.

Your order will be processed once payment has been successfully completed.

Privacy Policy

Your privacy is important to us.

When you shop with Jessie Boards, we may collect information such as your name, email address, shipping address, billing information, contact details, and order information.

We use this information to:

  • Process and deliver your orders
  • Contact you about your purchase
  • Provide customer support
  • Process payments
  • Improve our store and customer experience
  • Prevent fraudulent activity
  • Meet our legal obligations

We only share information with service providers where reasonably necessary to operate our business, such as payment providers and shipping companies.

We do not sell your personal information to third parties.

Cookies

Our website may use cookies and similar technologies to help the site function properly, remember preferences, understand how visitors use our website, and improve your shopping experience.

You can manage cookies through your browser settings.

Marketing

If you choose to subscribe to our emails, we may occasionally send you updates about new products, promotions, special offers, or store announcements.

You can unsubscribe at any time using the unsubscribe option included in our marketing emails.

Intellectual Property

All original content belonging to Jessie Boards, including our photographs, graphics, logos, branding, product designs, and written content, is protected by applicable intellectual property laws.

Please don't reproduce or use our content commercially without permission.

Website Use

We want Jessie Boards to be a safe and enjoyable place to shop.

By using our website, you agree not to misuse the website, attempt to access areas you're not authorised to access, interfere with its operation, or use it for unlawful purposes.

Changes to Our Policies

We may occasionally update our policies as our store grows or our services change.

Any updates will be published on this page with the latest revision date.

Contact Us

Have a question? We'd love to hear from you.

Jessie Boards
📧 Email: JessieBoards@outlook.com

We're happy to help with questions about products, orders, shipping, or anything else relating to your purchase.

Our Promise

We want you to feel confident shopping with Jessie Boards. We take care in preparing every order and aim to provide clear product information, reliable communication, and a smooth experience from checkout to delivery.

Thank you for supporting Jessie Boards! ❤️